Previous incidents

We briefly experienced downtime earlier, but the AI researcher system is now fully operational! The system has been updated to include video resources and other enhancements to improve research functionality. Thank you for your patience during this time. If you have any questions or need assistance, feel free to reach out!

The AI researcher system experienced temporary downtime due to high traffic. We’ve addressed the issue, and the system is now back online. With recent updates, including video resources and enhanced features, it’s ready to support your research needs. Thank you for your patience.

The monitor for cloud.neuralinverse.com was temporarily down due to a status 403 error across multiple regions. The issue resolved itself within a few minutes, and the incident was automatically closed without the need for escalations.

The issue was caused by an incorrect URL being monitored, leading to an SSL connect error for researcher.gen4.dev. Team corrected the monitor URL, resolving the incident automatically without further escalations.

The incident was caused by a DNS lookup failure, causing the monitor for ui.gen4.dev to go down. The issue was automatically resolved across all regions after a brief downtime with no further escalations.

The server at researcher.neuralinverse.com experienced downtime due to a timeout error with no headers received, affecting multiple regions. The issue was resolved automatically after the monitors in all regions recovered within approximately 20 minutes.

The latest version of the platform has been successfully deployed; however, there was a noticeable delay in the deployment process. This delay may have impacted the availability and performance of the platform during the deployment window.

Impact:

Users may have experienced slower response times or temporary unavailability of certain services.
Scheduled operations might have been delayed.

We experienced a temporary service disruption for our AI Developer Researcher platform due to unexpectedly high traffic on our Azure deployment. This caused some of our users to face delays or connection issues while accessing the platform.

Solution Implemented:
To address this, we scaled up the compute and storage resources on our Azure infrastructure and optimized the traffic routing using Azure Traffic Manager to balance the load more efficiently. These changes have significantly improved...